Shipping policy

SHIPPING POLICY

At Anara Natural Goods, we aim to process and ship orders accurately and as efficiently as possible. This Shipping Policy applies to orders placed through anaranaturalgoods.com.

Shipping Destinations

At this time, online shipping is available within Canada.

Shipping availability may vary by destination. Anara Natural Goods reserves the right to decline or cancel an order if we are unable to ship to the address provided.

Shipping Rates

Current shipping options within Canada are:

Standard Shipping: CAD $15 for orders under CAD $75.00
Free Standard Shipping: available on eligible orders of CAD $75.00 or more, before applicable taxes and after discounts
Express Shipping: CAD $25

Shipping rates and free-shipping thresholds may be changed from time to time. The shipping charge displayed and accepted at checkout will apply to the order.

Order Processing

Orders are generally processed after payment has been successfully authorized.

Processing times are separate from carrier transit times.

Orders placed on weekends, statutory holidays, or during periods of unusually high demand may require additional processing time.

We reserve the right to place an order on hold if additional information or verification is required before shipment.

Delivery Estimates

Any delivery date or transit time displayed on our website or at checkout is an estimate only, unless expressly stated otherwise.

Delivery times may be affected by circumstances outside the reasonable control of Anara Natural Goods, including:

carrier delays;
severe weather;
statutory holidays;
service disruptions;
incorrect or incomplete delivery information;
remote delivery locations; or
other unforeseen circumstances.

Nothing in this policy limits any delivery rights available to customers under applicable consumer protection laws.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error, contact us as soon as possible at:

info@anaranaturalgoods.com

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Where permitted by law, additional shipping charges resulting from an incorrect or incomplete address, refused delivery, failed delivery attempts, or an unclaimed shipment may be the responsibility of the customer.

Tracking

When tracking is available, tracking information may be provided by email after the order has been shipped.

Tracking information is supplied by the carrier and may take time to update after a shipping label is created.

Delayed Shipments

If your shipment is delayed, please allow reasonable additional time for the carrier to complete delivery.

Anara Natural Goods is not responsible for carrier delays or events outside our reasonable control. However, we will make reasonable efforts to assist customers in investigating significant delivery issues.

This does not affect any rights or remedies available under applicable law.

Lost Shipments

If tracking indicates that a shipment may be lost, please contact us at:

info@anaranaturalgoods.com

We may open an investigation with the carrier before issuing a replacement, credit, or refund.

Customers may be asked to provide information reasonably required to support the carrier investigation.

Any replacement or refund will be determined after review of the circumstances and subject to applicable law.

Packages Marked as Delivered

If tracking shows that an order has been delivered but you cannot locate it, please:

check the delivery location;
check with other members of your household;
check with neighbours or building management where appropriate; and
contact the shipping carrier.

Please also contact us promptly so we can assist where possible.

A carrier’s delivery confirmation may be considered as part of our review of a missing-delivery claim, but nothing in this policy limits rights that cannot legally be excluded.

Damaged Packages

If your order arrives damaged, please retain the product, shipping box, packaging materials, and shipping label.

info@anaranaturalgoods.com

Please include your order number and clear photographs showing the product, packaging, shipping label, and damage.

Claims will be reviewed in accordance with our Return and Refund Policy.

Refused or Unclaimed Deliveries

Where permitted by law, customers may be responsible for additional shipping or return-to-sender charges resulting from:

refusal of delivery;
failure to collect a shipment;
repeated unsuccessful delivery attempts; or
incorrect or incomplete address information supplied by the customer.

If an eligible refund is issued after a parcel is returned to us, applicable shipping or return costs may be deducted where permitted by law.

Order Changes and Cancellations

Orders may begin processing shortly after they are placed.

Requests to change or cancel an order must be submitted as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

Please refer to our Return and Refund Policy for additional information.

Shipping Restrictions

We reserve the right to refuse shipment of an order where:

shipping is unavailable to the destination;
the order cannot reasonably be fulfilled;
required address or payment verification cannot be completed;
the transaction is suspected to involve fraud or unauthorized activity; or
shipment would violate applicable law, carrier requirements, or other regulatory requirements.

If we cancel an order after payment has been captured, the applicable refund will be issued to the original payment method.

For questions about shipping or delivery, please contact:

Anara Natural Goods
Email: info@anaranaturalgoods.com

Applicable Consumer Rights

Nothing in this Shipping Policy is intended to limit, waive, or exclude any rights or remedies that cannot legally be limited, waived, or excluded under applicable consumer protection laws.

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Shipping policy