Terms of service
TERMS OF SERVICE
Welcome to Anara Natural Goods. These Terms of Service govern your use of anaranaturalgoods.com and your purchase of products from our online store.
By accessing our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.
1. Online Store Terms
You may use this website only for lawful purposes.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious software, or use the website in a manner that violates applicable law.
We reserve the right to refuse service, cancel orders, or restrict access to the website where reasonably necessary, including in cases of suspected fraud, misuse, security concerns, or violations of these Terms.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, weights, sizes, ingredients, and other information are accurate.
However, minor differences in colour, appearance, packaging, or product presentation may occur.
Product availability is not guaranteed and may change without notice.
Nothing on this website is intended to constitute medical, health, nutritional, or professional advice.
3. Prices
Unless otherwise stated, prices are displayed in Canadian dollars.
Applicable taxes, shipping charges, and other charges will be displayed at checkout where required.
We reserve the right to correct pricing, description, or listing errors.
If an error materially affects an order, we may contact the customer, cancel the affected order, and issue any applicable refund to the original payment method.
4. Orders
Submitting an order does not guarantee acceptance.
An order may be declined or cancelled for reasons including:
- product unavailability;
- pricing or listing errors;
- payment authorization failure;
- suspected fraud or unauthorized activity;
- shipping restrictions;
- inaccurate or incomplete customer information; or
- other circumstances that prevent us from reasonably fulfilling the order.
If we cancel an order after payment has been captured, any applicable refund will be issued to the original payment method.
5. Customer Information
You are responsible for providing accurate and complete information when placing an order, including your name, contact information, billing information, and shipping address.
You are responsible for reviewing your order before submission and correcting any errors.
6. Payment
Orders must be paid using a payment method accepted at checkout.
You represent that you are authorized to use the payment method provided.
Payment processing may be handled by third-party payment providers and is subject to their applicable terms and security procedures.
7. Shipping and Delivery
Shipping is governed by our Shipping Policy.
Delivery dates and transit times are estimates unless expressly stated otherwise.
Nothing in these Terms limits any delivery rights available under applicable consumer protection laws.
8. Returns and Refunds
Returns, refunds, replacements, and order issues are governed by our Return and Refund Policy.
Nothing in these Terms limits any rights or remedies that cannot legally be excluded or restricted.
9. Food and Beverage Products
Because Anara Natural Goods sells food and beverage products, customers are responsible for reviewing product information, ingredients, preparation instructions, and any relevant dietary information before use.
Customers with allergies, sensitivities, dietary restrictions, or other concerns should review product labels carefully before consumption.
10. Personal Use and Resale
Unless otherwise agreed in writing, products purchased through our retail website are intended for personal or household use.
Unauthorized commercial resale, redistribution, or misuse of our branding, packaging, product images, or written content is prohibited where permitted by law.
Wholesale customers may be subject to separate terms and conditions.
11. Intellectual Property
All website content, including branding, logos, product names, text, graphics, photographs, designs, and other materials owned by Anara Natural Goods may not be copied, reproduced, distributed, modified, or commercially used without prior written permission, except where permitted by law.
12. Third-Party Services
Our website may use or link to third-party services, including payment processors, shipping providers, analytics providers, and other service providers.
We are not responsible for the independent acts, websites, policies, or services of third parties, except to the extent required by applicable law.
13. Prohibited Uses
You may not use the website:
- for unlawful purposes;
- to infringe intellectual property rights;
- to submit false or misleading information;
- to transmit malware or harmful code;
- to interfere with website security;
- to collect information about others unlawfully; or
- to engage in fraudulent or abusive activity.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Anara Natural Goods will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or purchase of products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
15. No Waiver of Consumer Rights
Nothing in these Terms of Service is intended to waive, limit, or exclude any right or remedy that cannot legally be waived, limited, or excluded under applicable consumer protection laws.
16. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be posted on this website and will apply from the effective date shown or from the date it is posted, as permitted by law.
Changes will not retroactively remove rights that have already arisen under applicable law.
17. Governing Law
These Terms are governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein, subject to any mandatory consumer protection laws that may apply.
18. Contact Information
For questions about these Terms of Service, please contact:
Anara Natural Goods
Email: info@anaranaturalgoods.com
Website: anaranaturalgoods.com